Financial Services Guide
Version Dated 2026-03-10
This Financial Services Guide (“FSG”) is intended to inform you of certain basic matters relating to our relationship, prior to us providing you with any financial service. The matters covered by the FSG include who we are, how we can be contacted, what services we are authorised to provide to you, how we (and any other relevant parties) are remunerated, details of any potential conflicts of interest, as well as details of our internal and external dispute resolution procedures and how you can access them.
This FSG is provided to assist you to determine whether you wish to adopt any of the services described in this FSG. You should be aware that you are entitled to receive a Statement of Advice (“SoA”) or Record of Advice (“RoA”) whenever we provide you with any advice which takes into account your objectives, financial situation and needs. The SoA or RoA will contain the advice, the basis on which it is given and information about fees, commissions and associations which may have influenced the provision of the advice. We will also provide you with a Product Disclosure Statement (PDS) where we recommend a superannuation, insurance, or managed investment to you.
Sentinel Wealth Management Pty Ltd, trading as Velaris Private Wealth
Australian Business Number (ABN) 69 112 087 475
Australian Financial Services Licence Number (AFSL) 336 426
Your adviser is a director or employee of Velaris Private Wealth. They act on behalf of Velaris Private Wealth and under the AFSL held by Velaris Private Wealth.
Velaris Private Wealth is authorised to provide general advice, personal advice and dealing services in the following areas:
Each investment or service that is recommended undergoes extensive research. Velaris Private Wealth undertakes extensive in-house quantitative product analysis and purchases qualitative investment research from a number of independent research houses. Only investments and services that qualify for inclusion on our preferred product lists may be recommended.
Prior to providing you with any advice, your adviser will review your situation and design a financial strategy that best meets your circumstances and future objectives.
Velaris Private Wealth will provide two distinct types of advice to you in the course of preparing your financial recommendation.
Personal strategic advice is advice we will give to you to explain how best to structure your affairs from investment, taxation, estate, income and expenditure planning perspectives.
Personal financial product advice is advice that we will give to you when recommending specific types of financial products and services relevant to your circumstances that will assist in achieving your future objectives.
After the strategic advice has been made, in order for you to achieve your stated goals and objectives, we will select the investment and insurance products that have the relevant features to achieve your specific goals. We will recommend a product to you only after considering its suitability for your individual objectives, financial situation and needs.
To ensure that you have the peace of mind of knowing that your finances are appropriately structured, we strongly recommend that you take advantage of our review service.
This service provides you with a review of your portfolio and the associated strategies implemented, as well as regular reports on its performance. A fee is charged for this service which will be agreed between you and your adviser prior to implementation and on an annual engagement basis thereafter. The fee and inclusions of this review service will depend on the elements you wish to adopt.
Velaris Private Wealth and your adviser will act in your best interests when providing advice.
All fees are payable to Velaris Private Wealth.
Your adviser is paid a salary. They may also be paid a performance bonus (based on the fees they generate for Velaris Private Wealth) or share in the profits of the business (as a part owner of Velaris Private Wealth). Your Financial Adviser does not automatically qualify for a bonus, they must first satisfy certain compliance, client satisfaction and peer review/performance benchmarks. Any potential bonus is not directly related to the advice you are provided.
Velaris Private Wealth charges fees for all services provided to you.
It is Velaris Private Wealth's policy and preference not to receive any commissions from the companies whose products we recommend. We achieve this by requesting that the product provider rebate all commissions back to you in the form of reduced fees or premiums.
However, some insurance providers will not allow a rebate on their products. In the instance that commissions cannot be avoided, Velaris Private Wealth will either offset the commission against your fee or
(in the case of small amounts) donate the commission to charity. We do not retain any commissions.
Any fee charged for services provided to you is based on an agreed service cost.
A Velaris Private Wealth adviser will discuss the fees that will apply to your specific situation before commencing work on your behalf.
Planning including an SoA - Charges are dependent on the complexity of your individual circumstances and the time involved.
The comprehensive planning process is usually broken into three stages and you will be invoiced at the end of each stage for the work completed to date. This allows you to receive measurable value throughout the process.
Implementation – Before implementation of the agreed strategies, you will be quoted a fee based on the agreed implementation projects.
Review – For the provision of asset management, financial planning advice, review of your portfolio and upgrading your plan, we charge a fee based on the following factors:
Once we have completed the initial planning process, we will provide you with a personalised quote of the annual fee. You can elect to have this fee deducted from your investments, direct debited from your bank account or a combination.
Additional fees may be charged for complex situations or any project work we complete on your behalf, but you will be notified of any costs before the work begins.
No, Velaris Private Wealth does not receive any other benefits, incentives or gifts.
As required by law, we do keep a register for any gifts received. However, it is our policy not to accept any gifts or incentives.
Velaris Private Wealth has compensation arrangements in place for the services that we and our representatives provide, as per the requirements of the Corporations Act.
You may use any of the following methods: telephone, email, or hard copy. We may require you to verify your instructions via another method.
Cyber security and Fraud protection are a high priority for us. Therefore, be aware of anything that appears abnormal and please contact us immediately. For example:
We view the advice relationship as a partnership. We will carefully explain our advice, but it is your duty to ensure you understand and seek further clarification if any aspect is unclear. Most importantly never sign or approve something you do not understand.
Who can I complain to if I have a complaint about the provision of the financial services offered to me?
We endeavour to provide you with the best advice and service at all times.
If you are not satisfied with our services, then we encourage you to contact us. Please call us or put your complaint in writing to our office.
If you are not satisfied with our response you can refer it to the Australian Financial Complaints Authority (“AFCA”). You can contact AFCA on 1800 931 678 or email info@afca.org.au. This service is provided to you free of charge.
At Velaris Private Wealth we are committed to protecting your privacy. We use your personal information to provide financial planning advice and other services to enable you to understand your financial needs and make financial and investment decisions. To do this effectively, we need to collect certain personal information. This may include information collected from third parties such as your accountant, solicitor, banks and other financial institutions.
This can include a broad range of information from your name, address, date of birth, contact details and proof of identity to information about your personal and financial affairs including income, assets and liabilities, account balances, tax file number and financial statements and employment details. We also record all of our interactions with you for compliance purposes (including by telephone, email and online).
We only collect sensitive information such as information relating to your health with your agreement and as necessary for the purpose of arranging applications for death, sickness and disability insurance.
We only collect information necessary for the purpose of understanding and advising you on your financial affairs, or as required by law (Corporations Act 2001, FASEA Financial Planners and Advisers Code of Ethics 2019, Superannuation Act 2005, Tax Agent Services Act 2009 (TASA), Anti-Money Laundering and Counter-Terrorism Act 2006 and Australian Financial Complaints Authority Act 2018).
If you choose not to provide the information that we need to ensure our advice is appropriate to your situation, we may not be able to provide you with advice or recommend a service or product.
Your information may be disclosed from time to time to our related parties in relation to the agreed purpose for which it was collected/held.
We do not sell, trade, or rent your personal information to others. We may disclose your information (or parts thereof) to external parties or contractors who supply services to us, e.g. to handle mailings on our behalf, external data storage providers, platform providers, business consultants, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. We will take all reasonable steps to ensure that they protect your information in the same way that we do.
We will not disclose your information to overseas recipients unless it is necessary in relation to our financial planning advice or other services we provide to you, such as with your overseas accountant, solicitor, banks and other financial institutions. If they are not regulated by laws which protect your
information in a way that is similar to the Privacy Act, we will take reasonable steps to ensure that they protect your information in the same way that we do, or seek your consent before disclosing your information to them.
From time to time, we will use your contact details to send you offers, updates, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email or by post. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.
Our Privacy Policy contains more information about how to access and correct the information we hold about you and how to make a privacy related complaint, including how we will deal with it. Ask us for a copy by contacting us on 02 8908 5300 or visiting our website www.velarisprivatewealth.com.au.